Helpmate, Inc. commits to protect the privacy of the personal information of our clients, employees, or any other individuals in connection with the water, used water and RO services we provide in accordance with the Data Privacy Act of 2012.
Helpmate, Inc. collects personal information only with your consent in accordance with the Republic Act No. 10173, also known as the “Data Privacy Act of 2012”, which includes the right to access, withdraw your consent, to rectify, erase and block your information. The collected personal information will be used to fulfill the purpose in providing our services and will be disclosed to relevant Third Parties (if deemed necessary). Helpmate Inc. protects the privacy of personal information and implements security measures to safeguard your data by its authorized personnel. All information will be treated with strictest confidentiality.
This Privacy Statement will help our subscribers and relevant stakeholders understand:
a.) What personal information we collect;
b.) How we collect, hold, use and disclose that information;
c.) The purposes of such collection, holding, use and disclosure.
This Privacy Statement is addressed and applies to our subscribers and relevant stakeholders including all our facilities such as our mobile and web applications, website, and social media accounts as well as all the products and services that we offer.
What Information Do We Collect and Process
When you apply for or avail of any products or services that Helpmate, Inc. offers or when you interact with our employees, we collect your personal information for reasons that are specified, legitimate, and reasonable. This may include, among others:
We may also collect, use and keep your personal opinions, comments, concerns or suggestions made known to us via responses to our Customer Satisfaction Survey (CSS) or any other interaction that you had with our employees.
Why Do We Collect Your Personal Information
We collect your Personal Information for the following purposes:
How Do We Collect Your Information
We may collect and process personal information from you in the ordinary course of the company business which may include, to the extent necessary to respond to your request by signing the Water Service Connection Agreement (WSCA) when you provide it directly to us. Specifically, we collect Personal Information from you through your filled out Water Service Connection Agreement or Application For Water Service Connection, the documents and forms bearing your personal information that you submit to us or was acquired by us with your authorization. If you are a senior citizen, we also collect information through your filled out Individual Application for Senior Citizen Discount Availment Form and the documentary requirements submitted. We also collect information when you communicate with us through phone, email, our social media accounts, and/or other means of communication chosen and utilized by Helpmate, Inc.
The Information We Disclose
We may share or disclose your Personal Information to the following:
Your Personal Information will be shared for the following purposes:
Requests, Access, Recourse, & Questions Regarding the Privacy Statement
As a data subject whose Personal Information has been and will be collected and processed by us, you are entitled to the following rights, pursuant to Section 16 of the DPA and Section 34 of its Implementing Rules and Regulations;
How Long Do We Keep Your Information
We are committed to ensure that your Personal Data is protected and secure, We have implemented suitable and adequate organizational, physical and technical security measures, policies and procedures intended to reduce the risks of destruction or loss, or unauthorized disclosure or access to such information which are appropriate and adequate to the nature of the Personal Information we collect.
We retain personal information and data where we have an ongoing legitimate business or legal need to do so. Our retention periods will vary depending on the type of personal information or data involved, but, generally, we will refer to these criteria in order to determine the retention period. These personal information are discarded in a way that does not make it visible and accessible to unauthorized third parties.
Protecting Personal Information and Data
We fully recognize the value of your personal information particularly as it may include sensitive personal information such as your gender, government-issued IDs, and others. Appropriately, we strive to maintain the confidentiality, integrity, and availability of your personal information by employing physical, organizational, and technical measures. These personal informations are handled properly and are used only for the stated reasons and purposes.
Changes to our Privacy Statement
We may change this Privacy Statement from time to time to keep up with any changes in relevant laws and regulations applicable to us or how we collect, use, protect, store, share or dispose of your personal information. All updates and amendments are effective immediately upon notice, which we may give by any means, including, but not limited to, by posting a revised version of this Privacy Statement or other notice on the website. We encourage you to review this Privacy Statement often to stay informed of changes that may affect you. Our electronically or otherwise property stored copies of this Privacy Statement are each deemed to be the true, complete, valid, authentic, and enforceable copy of the version of this Privacy Statement that was in effect on each respective date you visited the website. Your continued use of our website and our social media account constitutes consent of the modified Privacy Statement.
For request, concerns, questions, and complaints you may write, email or contact our Data Privacy Officer (DPO) at:
Data Privacy Protection Office
2/F Kintanar Building 330 N. Bacalso Avenue,
Duljo Fatima, Cebu City
Telephone Nos.: (032) 261-2314 / 328-8575
Mobile Phone: +639989688546
Email Address: email@example.com